Contact Information

Address

Ferndown Family Vets
353 Wimborne Road West
Ferndown
BH21 7NW

Email

hello@ferndownFamilyVets.co.uk

Phone

Get in Touch
we are always happy to talk.




    Frequently Asked Questions

    We are always happy to answer any questions you have, all you have to do is give us a call, but here are a few of the most common questions and answers that might help you.

    Don’t be afraid about changing where you take your beloved furry family members for their veterinary care. It is of vital importance that you feel confident that they are being provided with the care and attention that they deserve.

    The process is very straightforward:

    • Call us on 07950391590 or register online.
    • Call your existing veterinary practice and advise them that you are happy for ‘Ferndown Family Vets’ to have access to your clinical records (this is for GDPR regulations)
    • We will sort the rest.
    • Book a free, first appointment so we can meet your pet and provide them with a very positive experience at ‘Ferndown Family Vets’.

    Vaccinations are a method of preventing your pet from becoming ill as a result of certain infectious diseases present in the environment. The diseases we vaccinate against are potentially fatal and can cause long lasting damage to the body. It is very important that we review your pet’s level of protection and risk of being exposed annually. As part of this assessment we may recommend a vaccination or blood test.

    It is worth being aware that some kennels/catteries/home boarders may also request up to date vaccinations in order to take your pet into their care as a means of protecting others that they are looking after.

    If you have concerns regarding vaccination please don’t hesitate to ask any questions during your pet’s health check. We would recommend a health check every year for an MOT as a year is a long time in their lives and they’re very good at hiding signs of illness.

    Making the decision to have your pet put to sleep is one of the most difficult decisions you will ever have to make. Once you’ve made this decision the team at Ferndown Family Vets promise to make the whole process peaceful. As your pet drifts off to sleep for the last time all we want them to remember is you giving them a cuddle.

    What you can expect to happen is a sedation given by a small injection into some muscle in their bum. Following on from this they will drift off to sleep slowly and at this time we encourage you to stay with them, stroking and talking to them. When they have fallen asleep we will then give them another little injection into their tummy or into one of their veins.

    This second injection is an overdose of an anaesthetic drug and will cause their heart to slow down and eventually stop. Some pets will take a few gasps at this time or move their legs but this is completely normal and is usually an indication they have already passed away.

    We would always encourage you to stay with your beloved pet as they trust you and won’t worry whilst you are there. If you can’t stay for the whole thing then we would suggest you stay for the sedation to take effect.

    We are always more than happy to come to your home. Please don’t hesitate to get in touch if you have any questions.

    There are many things in the household that can be potentially poisonous to your pets; chocolate, raisins, ibuprofen, paracetamol, lillies, anti-freeze. If you think they’ve eaten something time is of the essence so please call us on 07950 391590.

    In a number of cases we will be able to advise over the phone what needs to be done. If the item they’ve chosen to eat is a little more unusual we may recommend you call the Veterinary Poisons Information Service who have an owner hotline where they can provide valuable advice for a small fee.

    In a majority, but not all, of cases we will suggest making your pet sick. This is achieved with an injection no different to a vaccination under the skin. In some cases your pet may need to be admitted for further treatment.

    Don’t feel embarrassed, it’s happened to us all. The important thing is to contact us as soon as possible.

    Fleas are really annoying for your pet if they manage to pick some up, they’re also really difficult to get rid of if you end up with an infestation.

    We’re spoilt for choice these days with different products; tablets, spot-ons, collars and injections. The choice can be a little overwhelming so the best advice is to discuss when you’re in to see the vet for a routine health check or book in for a free nurse assessment. This is a great opportunity to give your pet some really positive experiences at the vets and ties in nicely with our fear free approach.

    There are a lot of non-prescription strength products available on the high streets but please take care when purchasing these as not all have been thoroughly checked for effectiveness or safety.

    Vaccinations are a method of preventing your pet from becoming ill as a result of certain infectious diseases present in the environment. The diseases we vaccinate against are potentially fatal and can cause long lasting damage to the body. It is very important that we review your pet’s level of protection and risk of being exposed annually. As part of this assessment we may recommend a vaccination or blood test.

    It is worth being aware that some kennels/catteries/home boarders may also request up to date vaccinations in order to take your pet into their care as a means of protecting others that they are looking after.

    If you have concerns regarding vaccination please don’t hesitate to ask any questions during your pet’s health check. We would recommend a health check every year for an MOT as a year is a long time in their lives and they’re very good at hiding signs of illness.

    Hopefully your pet loves coming to the vets. At Ferndown Family Vets we endeavour to make every visit a positive experience for them with extended, non hurried consultations and lots of positive reward. This is part of a fear free approach.

    If they aren’t a fan of coming to the vet practice please let us know and there are a multitude of things we can implement. It’s important to consider all elements of the experience; the journey, waiting for the appointment and time spent in the consultation.

    By taking the time to consider your pets anxieties and the triggers we can, overtime make the whole experience much more positive. At Ferndown Family Vets we have all the expertise and equipment to improve the health of your pet however we don’t see it as a success unless we have kept your pet calm and happy throughout.

    Yes, we will see you and your pet if they are raw fed and they will be treated in the same way as any other furry visitor to the practice.

    Diet is a huge part of maintaining health and wellbeing and for some, raw feeding is their chosen path. At Ferndown Family Vets we don’t see any reason why we can’t support this decision.

    As part of your regular health assessment we will discuss diet to make sure they are getting all the nutrients they need to maintain optimal health. We have undertaken further training so that we can even audit your diet to make sure it is fully balanced and there are no deficiencies.

    As is the case with biscuit and wet food diets there are some raw feeds that aren’t appropriate and we are here to advise you in the best way we can.